May 6 2024

Job Vacancy Specifications

Location: Yaba, Lagos
Employment Type: Full-time
Salary: N75,000 / month.

About Vitalvida

Vitalvida eCommerce is a leading online retailer based in Yaba, Lagos. We are dedicated to providing top-quality products and exceptional customer service to our clients across Nigeria.

As part of our commitment to compliance and safety, we are recruiting a detail-oriented and experienced candidate to fill the position of Telesales / Customer Service Associate.

Job Description

We are currently seeking enthusiastic and self-motivated university graduates who have completed the NYSC program and achieved a 2.1 or higher to join our team as Customer Care Specialists in our Yaba office, Lagos.
As a Customer Care Specialist, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.

Responsibilities

Manage a high volume of incoming and outgoing calls to sell hair care products.
Explain product benefits, features, and history to customers.
Influence potential customers to make a purchase through prepared sales talks.
Deal with and resolve customer complaints in a professional manner.
Handle customer orders, provide solutions, and upsell other products within specified time limits.
Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
Respond to customer inquiries via calls, email, live chat, and social media platforms.
Meet daily metrics with speed, accuracy, and a positive attitude.
Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
Conduct follow-up calls to confirm successful delivery and customer satisfaction.

Requirements

University graduate with a 2.1 or higher and completed NYSC program.
Minimum of 2 years of experience in customer service, telesales, or a similar role.
Ability to counter customer objections.
Ability to upsell and cross-sell products.
Experience with eCommerce customer service is a plus.
Independent, self-motivated, and organized.
Articulate with the ability to quickly develop rapport with customers over the phone.

Key Skills:

Exceptional verbal communication skills.
Convincing demeanor.
Outstanding organizational skills and attention to detail.
Self-starter attitude with a goal-driven approach.
Proficiency in using digital communication tools and software.
Previous experience in sales or customer service is a plus.

Note

If you are ready to elevate your sales career and be part of a dynamic team, please apply.
The stipend is exclusively for individuals who successfully complete the two-week training program.
We reserve the right to discontinue candidates whose performance does not meet expectations before the completion of the training period.
Embark on a journey with us to create exceptional customer experiences and make a mark in the digital sales world. Don’t miss out on this incredible opportunity to grow with us!