Front Desk Officer at AB Microfinance Bank
Job Vacancy Specifications
- Job Title: Front Desk Officer
- Locations: Anambra State- Awka & River State- Port Harcourt
- Schedule: Full-Time
- Deadline: Thursday, April 11th 2024.
About AB Microfinance Bank
AB Microfinance Bank is a national microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Lagos and branches spread across Lagos, Oyo, Ogun, Ondo, Anambra and Abia State. AB Microfinance Bank Nigeria is committed to its passion of helping to improve the business opportunities of entrepreneurs by availing them of easy access to affordable loans, as well as improve the general financial status of everyone with its deposit accounts. Learn more.
Job Description
Main Responsibilities:
- Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
- Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
- Coordinating loan clients for disbursement according to disbursement schedules.
- Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
- Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
- Organize, Sort and distribute incoming mail without delays.
- Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.
Requirements:
- Minimum educational qualification of OND in any related field
- Good communication and Interpersonal Skills
- Active PC user
- Excellent customer service relation
- Ability to work effectively with minimal supervision
- 1-2 years working experience in any related field would be an added advantage
Method of Application
Click the “Apply Here” button below to apply for the position. Only shortlisted candidates will be contacted.
Deadline:
Thursday, April 11th 2024.
Don’t just apply, land the interview. Contact us via our official line for your professional CV/cover letter review: 08143606264
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