March 8 2024

Customer Care Associate at PwC

Experience Hire 0

Method of Application

Deadline

Job Vacancy Specifications

Date Posted: 5th March 2024
Salary: ₦675K–₦975K a month
Schedule: Full-time
Location: Port Harcourt

Company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 151 countries with over 360,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com

Job Description

PwC Nigeria is looking for a Customer Care Associate to join our team in Port Harcourt. This is a full-time remote work opportunity at the Associate level, requiring at least 2 years of experience in customer care or a related field. The ideal candidate will be independent, driven, detail-oriented, and possess strong project management skills.

Responsibilities:

Handle customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues and complaints with a focus on customer satisfaction
Maintain accurate customer records and follow up on customer interactions
Identify opportunities for process improvement and contribute to the development of customer care strategies
Collaborate with other teams within the organization to ensure seamless customer experience
Meet and exceed customer care targets and KPIs

Requirements:

2+ years of experience in customer care or a related field
Strong communication and interpersonal skills
Attention to detail and ability to multitask effectively
Proven track record of problem-solving and conflict resolution
Ability to work independently and as part of a team
Experience with CRM software and basic computer skills
Bachelor’s degree in a related field is preferred

Benefits

Joining Bonus
Retirement plan
Training & professional development opportunities Working Environment

At PwC Nigeria, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a proactive approach to customer care. Our team is supportive, collaborative, and focused on continuous improvement.

Equal Opportunity Statement: PwC Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.