April 19 2024

Job Vacancy Specifications

Location: Lekki, Lagos
Schedule: Full time
Date Posted: 19th April 2024

Reliance Family Clinics

Reliance Family Clinics was developed by a team of doctors who set out to revolutionize and improve everything about the way we provide medical care in Nigeria. At RFC, we designed a clinic that is patient-centered which means that everything we do is optimized for your comfort, ease and well-being. By providing the gold-standard of medical care at an affordable rate, in a friendly, respectful and supportive environment, we empower every Nigerian with the ability to provide excellent healthcare for themselves and their families.

Description

The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.

Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
Triage patients in need of medical assistance and alert medical staff
Organize transportation as needed by the medical and non-medical team.
Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails 
Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems  
Demonstrate effective telephone and email communication techniques/etiquette
Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting

Requirements

Minimum of BSc/HND in a related field
Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
Excellent problem solving, conflict resolution, and customer service skills 
Excellent verbal and written communication skills
Highly organized, detail-oriented, self-directed, and goal-driven
Experience with bookkeeping and basic accounting processes is a plus.
Comfortable working 8am-8pm shift and on weekends