March 18 2024

Manager, IT Operations

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Company

Job Description

Requirements

Method of Application

Deadline

Job Vacancy Specifications

Closing Date: Not Stated
Opportunity: Manager, IT Operations
Experience: Mid-level
Contract Type: Full-time
Location – Country: Nigeria
Location – Office: Edo State

About EdoBEST

What will it be like to work at EdoBEST?

The Edo State Government launched the Edo Basic Education Sector Transformation (EdoBEST) programme in 2018, to revolutionize basic education across the state. The programme is designed to deliver on the Governor’s core belief that ‘’once you get basic education right, everything else falls in place.’’

EdoBEST recognizes that a strong educational foundation will launch its children into a future of success and takes this responsibility seriously. The programme uses a holistic approach that centers on scientifically-based learning materials, a data-driven model and continuous capacity building.

Through EdoBEST, teachers are equipped to leverage technology, motivate pupils and employ scientifically-based learning materials; teaching methods and classroom techniques. EdoBEST head teachers are coached to support their teachers, connect with their communities and take full ownership of all aspects of their schools. While education managers are trained to leverage technology and data-driven approaches to support school staff and effectively fulfill their roles.

EdoBEST is on track to serve hundreds of thousands of children across all government primary and junior secondary schools in the state, improving their learning outcomes and their life opportunities. Critically, the program is also investing in the professional development of government teachers, school leaders and education managers; providing capacity building for thousands of civil servants.

Working hand in hand with the state government to entrench quality education and the structures that enable it is dynamic and urgent work. We need team members that are deeply passionate, thrive in ever-changing environments and enjoy digging into challenges.

We are truly a team of trailblazers working to ensure that the children of Edo State have the opportunity to maximize their potential. We need those that are committed to this transformative programme, and inspired by its ambition, to join us!

Job Description

The IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement, and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates.

The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

Requirements

What are we looking for?

Provide first point of IT Support contact for all local EdoBEST staff, covering all hardware, software, and associated peripherals
Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment
Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel
Manage the local area network and internet connection
Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches
Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system
Ensure network security through installation of appropriate hardware and software, as well development of IT policies
Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required
Log all incidents and service requests in EdoBEST’s designated service desk system
Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency
Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner
Work with colleagues to monitor performance of EdoBEST systems, ensuring that issues are appropriately escalated and resolved
Supervise, train, and mentor junior staff members in all of the above
Provide technical assistance to project teams and undertake technical project roles when required
Manage IT infrastructure improvement projects, including scheduling and budgeting
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department
Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner
Provide at all times a professional, courteous, and rapid response to individual users

What you should have

Excellent technical knowledge of PC hardware
Working technical knowledge of current protocols, operating systems, and standards
Software and hardware troubleshooting
Windows desktop (7/8/X) and Windows Server (at least 2012) experience
Routers, switches, and firewall experience
Microsoft Office support
Active Directory administration
TCP/IP
Experience working and training on a variety of IT subjects and applications
Excellent writing and oral communication skills.
Good research skills, including ability to identify and propose solutions to issues/crisis
Knowledge of Android technologies, smartphones, LAN and Wifi configurations
Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint.
Experience with AWS.
A Degree from a recognized university with top marks in Computer Science or a related discipline.
5-10 years relevant IT/industry work experience
Experience working within a fast-paced environment
Relevant Microsoft certification